Job Details
Registration Assistant
Staff
Melbourne

Florida Institute of Technology is currently searching for a Registration Assistant for the Continuing Education department. This is a full-time position.

Responsibilities include but are not limited to:

  • Answer phones in a customer friendly professional manner.
  • Provide proactive customer service. Answer emails.
  • Register students for courses, process payments, process changes to registrations where needed, and work to resolve student issues in a courteous and timely manner.
  • Communicate common questions and issues to management so that updates can be made to email templates and promotional material. Collaborate to update information.
  • Input and ensure accuracy of student data in Banner and in Enroll student records, complete password resets for students and maintain student records
  • Assist students with navigating sites related to registering for and accessing courses.
  • Process and file forms related to course registrations and other student information.
  • Input and ensure accuracy of student data in student information systems.
  • Additional duties as assigned.

Education/Skills required:

• High school diploma
• Minimum 2 years of previous work experience in related field
• Excellent customer service and phone skills - call center experience is strongly preferred
• Excellent verbal and written communication skills - typing at least 40 wpm
• Strong computer skills and the ability to learn new software
• Strong word processing and spreadsheet experience, Microsoft Word and Excel preferred
• Team player with the ability to work independently
• Ability to prioritize and multi-task
• Detailed oriented
• Ability to work in a fast-paced atmosphere
• Bilingual in Spanish preferred
 

* Official transcripts of all collegiate work must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES). *Required certification or license must be uploaded when submitting application for employment.

Equal Opportunity Employer  Minorities/Women/Veterans/Disabled

We are an E-verify employer