Job Details
Registration Assistant (Temporary)
Staff
Melbourne

Florida Institute of Technology is currently searching for a Registration Assistant for the Continuing Education department. This is a full-time, temporary position.

Responsibilities include but are not limited to:

  • Answer phone in a customer friendly manner; provides proactive customer service, answer emails
  • Register students for courses, process payment for courses and proactively problem solve student issues
  • Prepare receipts for students and complete section changes
  • Input and insure accuracy of student data in Banner and in Semtek student records, complete password resets for students and maintain student records
  • Develop and maintain rapport and communications with Continuing Education students and answer their questions in a professional, timely and courteous manner
  • Process, scan and file paperwork related to course registration and other student and course related documents
  • Ensure student records are up to date
  • Assist students on navigating online courses and basic internet navigation
  • Proactively seek information and submit for update to email template, flyers and other documents
  • Deliver documents to other departments and to local businesses
  • Provide backup to other team members' duties as necessary

Education/Skills required:

  • High school diploma
  • Minimum 2 years of previous work experience in related field
  • Excellent customer service and phone skills - call center experience is strongly preferred
  • Excellent verbal and written communication skills - typing at least 40 wpm
  • Strong computer skills and the ability to learn new software
  • Strong Microsoft Word skills to include mail merges and Microsoft Excel experience to include pivot tables
  • Team player with the ability to work independently
  • Ability to prioritize and multi-task
  • Detailed oriented
  • Ability to work in a fast paced atmosphere
  • Bilingual in Spanish preferred

* Official transcripts of all collegiate work must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES). *Required certification or license must be uploaded when submitting application for employment.

Equal Opportunity Employer  Minorities/Women/Veterans/Disabled

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