Job Details
Assistant Manager of Enrollment Management Systems
Staff
Melbourne

Florida Institute of Technology is currently searching for an Assistant Manager of Enrollment Management Systems for the Enrollment Management Department.  This is a full-time position.

Reporting to the Director of Enrollment Management Systems, the Assistant Manager of EMS is responsible for the day-to-day management and execution of university-wide communications and events essential to recruitment, admissions and enrollment functions. This position participates in joint projects with departments to ensure efficient and effective use of CRM systems, Slate and integration with administrative systems, landing pages/websites, Google Analytics, and external vendors/partners.  This position will work closely with the Marketing and Communications division to ensure all communications are brand compliant and representative of the University standards. The Assistant manager will collaborate with all enrollment management departments and leadership and in conjunction with other university areas, as well as external marketing partners to implement, execute and analyze strategic recruitment, yield communications and fulfillment across in order to support and advance the strategic vision and enrollment goals of the University.
 

The duties of the position include (but are not limited to):

University-Wide Collaboration:
• Collaborate with university offices, and our external digital marketing partners/vendors for student recruitment.
• Consult and collaborate with leadership on development and technical execution of strategic communications plans.
• Review effectiveness of CRM-tracked communication efforts on an ongoing basis with Enrollment/Admissions leadership to determine needed changes.
• Serve as one of the leads in executing the marketing and strategic communications as developed by the relevant enrollment units.

Technical:
• Ensure consistent brand and quality control when executing messaging across the university, remote locations and events, and throughout all fulfillment materials and efforts.
• Build and deploy communication campaigns using technical best practices within the CRM (drip campaigns, populations, UTM tracking parameters, etc.).
• Perform A/B Testing to determine best response rates among different audiences, student prospects (subject lines, images, send date/time, etc.).
• Oversee quality control of CRM events, templates, landing page portals, folders and surveys.
• Train and provide ongoing support with enrollment teams across campus in use of the CRM.
• Train admissions counselors and support staff in the use of Slate communication, query and event modules.
• Train and provide ongoing support to staff in use of the CRM in regards to application processing.
• Ensure successful data import/export functions between Slate CRM and University’s data management system Ellucian/Banner and Workday.
• Assist in the CRM Slate and Workday integration project.

Analytical:
• Monitor effectiveness and results of CRM email, fulfillment communications and events designed to promote the vision, mission, enrollment goals, and achievements in alignment with overall University strategic plans.

Other Duties:
• Ability to work and manage multiple priorities simultaneously and skilled in project management.
• Work during evenings, nights and weekends may be required during certain cycles of the year.
• Performs other duties and special projects as assigned or directed.
 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree is required;
  • Two (2) years of experience in higher education admissions work or integrated marketing work.
  • Must have excellent interpersonal skills and willingness to work in a fast-paced environment.
  • Must be a self-starter with ability to work independently and on a team. Excellent analytical and problem-solving skills.
  • Excellent written and verbal communication, project management and organizational skills. Attention to detail and quality control/proofreading skills required.
  • High level of proficiency in computer systems to include MS Word, MS Excel, MS Outlook, and other Microsoft applications.
  • Ability to learn new systems and to apply technical expertise and execution within a CRM and an institution-wide student information database and system. Technolutions Slate preferred.

 

* Official transcripts of all collegiate work must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES). *Required certification or license must be uploaded when submitting application for employment.

Equal Opportunity Employer  Minorities/Women/Veterans/Disabled

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